Having whiter teeth can make a big difference in how you look and feel about yourself. If you’re considering teeth whitening, Snow is one of the most popular at-home whitening options. But if you have questions or need to get in touch with their customer service, how do you contact Snow Teeth Whitening?
Snow Teeth Whitening Contact Information
There are a few different ways to get in touch with the Snow Teeth Whitening customer service team:
- Phone: 1-800-617-4108
- Email: [email protected]
- Live chat: Available on their website www.trysnow.com
- Contact form: Fill out the contact form on their website
- Social media: Message them on Facebook or Twitter
The Snow Teeth Whitening customer service team is based in the United States and available to help customers 6 days a week. Here are their hours of operation:
| Day | Hours |
|---|---|
| Monday | 5am – 7pm PST |
| Tuesday | 5am – 7pm PST |
| Wednesday | 5am – 7pm PST |
| Thursday | 5am – 7pm PST |
| Friday | 5am – 7pm PST |
| Saturday | 5am – 7pm PST |
| Sunday | Closed |
Contacting by Phone
The easiest way to get in touch with a Snow Teeth Whitening customer service representative is to call their toll-free number: 1-800-617-4108.
When you call, here are some tips for having a smooth experience:
- Have your order information ready – customer service can help fastest if they have your order ID
- Be prepared to answer questions about your issue
- Have a pen and paper handy to take notes
- Speak clearly when providing contact information
- Be patient – wait times may vary depending on call volume
Some common reasons customers call the Snow Teeth Whitening customer service line include:
- Questions about how to use or apply their products
- Need help troubleshooting an issue with their device
- Want to track an existing order
- Need to make changes to or cancel an order
- Have issues with billing, shipping, or payments
- Want information about returns, exchanges, or refunds
The customer service agents are trained to be friendly and helpful. They can answer any questions you have about Snow’s products and services.
Contacting by Email
Another easy way to contact Snow Teeth Whitening is by emailing their customer service team at [email protected].
Some tips for effectively emailing customer service include:
- Use a descriptive subject line like “Order #12345 Status”
- Include your order ID number if applicable
- Be as detailed as possible in describing your issue
- Attach any screenshots or images that may be helpful
- Double check the email address before sending
- Allow 1-2 business days for a response time
Email can be a convenient way to contact Snow Teeth Whitening if your question or issue isn’t urgent. It allows you to clearly explain problems and provide all necessary details and documentation.
You’ll receive a written response from their customer service team so you have a record of the conversation. Just keep in mind emails are typically answered within 1-2 business days, so phone or live chat is better for immediate assistance.
Contacting by Live Chat
Snow Teeth Whitening offers live chat customer service right on their website. Look for the chat icon on trysnow.com to instantly message a representative.
Live chat is helpful when:
- You have a quick question about their products
- You want an immediate response during business hours
- You prefer chatting online vs calling on the phone
During a live chat session, you can expect a Snow Teeth Whitening agent to:
- Greets you and confirms your question or issue
- Requests any additional details they may need
- Answers your question or resolves your issue
- Thanks you for contacting Snow Teeth Whitening
Live chat is direct and efficient. Just keep your computer handy so you can easily provide order numbers, photos, screenshots or any other details needed to troubleshoot.
Contacting by Contact Form
You can also get in touch with Snow Teeth Whitening by filling out the contact form on their website:
- Go to trysnow.com
- Click “Contact Us” at the top of the page
- Select the type of inquiry you have (order status, product question, etc)
- Fill in your name, email and additional details
- Click submit to send your message directly to their customer service team
The contact form is useful when:
- You prefer contacting customer service through a form vs phone, email or chat
- You want to clearly explain your issue by typing it out
- You want to include screenshots to help describe your issue
- It’s not an urgent matter, since they’ll respond via email within 1-2 days
Just like email, the contact form gives you time to think through your question before hitting send. It’s not a bad option if live chat is offline and your question isn’t time sensitive.
Contacting via Social Media
Snow Teeth Whitening is active on social media, so you can also try sending them a direct message on platforms like Facebook, Instagram and Twitter. Just search for @snowteethwhitening to find their official accounts.
Social media is best for:
- General questions or feedback about their products
- Following up on an existing customer service inquiry
- Connecting with other Snow customers in their community
Keep in mind response times are slower on social media compared to other contact methods. And Snow may redirect you to email or phone support for account-specific questions or issues.
Tips for Contacting Snow Teeth Whitening Customer Service
Here are some best practices for having a smooth experience when contacting Snow Teeth Whitening customer service:
- Have your information ready – order ID, product name, purchase date, etc.
- Check business hours – live chat and phone support is only available during listed hours.
- Be clear and concise – organize your thoughts before reaching out.
- Provide details – explain the issue in detail so they can assist.
- Be patient – email and social media responses may take 1-2 days.
- Take notes – keep a record of who you spoke with and what was discussed.
Contacting customer service doesn’t have to be difficult. Snow representatives are there to help so don’t hesitate to reach out by phone, email, chat or social media.
Common Customer Service Questions
Here are answers to some frequently asked questions about Snow Teeth Whitening products and policies:
Q: How long does shipping take?
A: Standard shipping is 2-7 business days for domestic orders and 7-14 days for international. Expedited shipping is available for an extra fee.
Q: Do you accept returns?
A: Yes, there is a 30 day money back guarantee. Just contact customer service to arrange a return.
Q: How do I track my order?
A: Log in to your account or contact customer service. You’ll need to provide your order ID and email address used for ordering.
Q: When will my credit card be charged?
A: Your card will be authorized when you place your order. Charges won’t be finalized until the order ships.
Q: Can I customize intensity levels?
A: Yes, Snow devices allow you to choose between different brightness settings for your desired whitening level.
Q: How long do whitening kits last?
A: Each kit should provide 10-14 treatments when used as directed. Results can last 12-24 months depending on maintenance.
Q: Do I need to be a dentist to use Snow?
A: No, Snow at-home whitening products were developed for use without a prescription or dentist supervision.
Conclusion
Snow Teeth Whitening aims to provide an accessible, user-friendly at-home whitening solution. Their customer service team is available by phone, email, live chat and social media to answer questions and offer support.
Contact them with your order info ready and detailed explanation of any issues. For fastest service, call their toll-free hotline or use live chat during business hours. Allow 1-2 days for email and social media responses.
With excellent products and helpful customer service, Snow Teeth Whitening can help you achieve a bright, beautiful smile with minimal hassle.
